Tjekvik
Tjekvik Kiosk – An Intelligent Digital Colleague

Christian Mark and Ole Møller, the co-founders of the self-service automotive solution provider Tjekvik, have spent the majority of their careers with automotive giants such as Volkswagen, Audi, and Škoda as part of their after-sales management teams. Observing the inefficient management and organizational structuring at car dealerships – which lead to substandard customer services – and the reluctance of car owners to wait in long queues, the duo established Tjekvik in 2015 to help automotive brands improve the efficiency of their after-sales operations. Since then, Tjekvik has consolidated its position as a force in Europe’s automotive arena by developing self-service solutions that increase the efficiency and profitability of post-sales processes, bolster customer satisfaction, and reduce waiting times. The company’s software enables car dealerships to provide extensive after-sales value-added services to their customers.

Tjekvik’s self-service solutions break down silos in car dealerships, allowing the streamlined flow of information between the sales and after-sales departments, which in turn makes the overall operation more efficient. The software is deployed in homes as an online check-in platform, in indoor spaces as a service tool, and in outdoor settings as a 24*7 operation management platform.

The company’s self-service kiosk functions as a digital colleague at car dealerships, enabling the managers to digitalize their operations and improve customer experience. The Kiosk is complete with touchscreens, a built-in camera, and microphone for communication, and a scanner to capture driver’s license information. In addition, each Kiosk has 20 check-in and check-out lockers where car owners can drop their keys while giving their vehicles for maintenance or repair.

The Kiosks are practical, user-friendly, and aesthetically pleasing, enhancing showrooms’ design whilst delivering customers a seamless experience. Tjekvik’s software collects and analyzes data and feedback from every user interaction, enabling the managers to formulate the most suitable services for their customers. The Kiosks, owing to their customer-centric capabilities, allow faster check-ins, minimize service errors, and reduce queues, resulting in increased revenue and throughputs, better quality of services, and happier employees. Considering the multitude of manual processes and paperwork that occur at a car dealership, digitalizing these and integrating the various systems used, substantially improves the interdepartmental flow of information and functional efficiency – all flawlessly enabled by Tjekvik’s software platform.

Tjekvik integrates its solutions with existing setups and systems, such as dealership management platforms and payment systems proving a seamless solution for dealerships. The company also offers a tablet version of its platform that employees can use to conduct their routine activities.

Tjekvik recently integrated with the My BMW application, enabling check-in and out directly from the app and improving the BMW customer journey. “As the service journey becomes more digital, further integration developments become feasible, making the Kiosk – the digital colleague – more intelligent. It improves the quality of service which is essential for ensuring a positive customer experience,” reckons Christian Mark, the CEO of Tjekvik. With clients across twenty European countries, Tjekvik is elevating the standards in the automotive retail industry as a self-service solution provider, delivering the necessary paradigm shift required to make the sector more consumer-friendly and economical.

Tjekvik is supported by automotive behemoths, such as Volkswagen, Audi, Toyota, and BMW, enabling them to realize their digital transformation strategies. As part of its latest endeavors, the company is integrating its platform with lead databases while staying compliant with the GDPR. This nascent integration will enable consumers to select the repair center of their choice, empowering car dealerships to provide personalized value-added services while ensuring customer satisfaction and loyalty. As Mark concludes, “We want to make a difference in the automotive industry by de-stressing the employees, ensuring better customer experience, and providing value-added services that, in the long run, guarantee positive revenue and profitability.”