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Topbox enables businesses to see how their users encounter their items and where they keep running into issues by investigating the voice and text chats to surveys, social media posts, and online reviews. Today, the organization declared it has raised a $5 million funding round drove by Telescope Partners, with the support from Cascade Angels, Flyover Capital, and the Maryland Venture Fund.
“We always had this vision that being able to really understand those friction points with deep context — that’s what the key is — but really getting to that granular level of detail so that you can have that context to support a decision,” Topbox CEO Chris Tranquill
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“It's not just about getting a high-level overview of your users' reactions, though. Tranquill focused on that users can go further. "The big thing for us is granularity," he said. "I can find high-level data all day long, but can I find the root cause?" With a few clicks, any Topbox user ought to have the capacity to comprehend what issues their users are confronting, regardless of whether that is an item issue, a delivery issue or something different.
The organization is likewise going to launch another UI and bring machine learning proficiency as it looks to provide its clients with more significant bits of knowledge into their data.
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