AI-driven technologies are offering drastic and quick change to different sectors providing enterprises with the chance to enhance efficiency and customer engagement. According to s report by Statista, the global AI market will reach $7.35 billion by 2025.
AI-driven chatbots play a vital role in call centers to provide a better, simple, and cost-effective solution, and most interestingly, customers often think they are conversing with humans. Every company wants to provide 24/7 customer support, and chatbots can provide tireless service. In the banking sector, chatbots are fed the data of the previous conversation to complete the task of correcting an invoice and answering basic questions, and the advanced chatbots can measure human emotions like anger and frustration to satisfy the customer.
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AI-driven chatbots have gained huge currency. These intelligent agents never oblige the customers to wait for the next agent and yet, personalize the whole journey of the customer by automatically generating and sending messages on their birthdays. Thus, these advanced chatbots have become important to satisfy customers and grow business. For example, Amazon Lex chatbot is an intelligent virtual assistant which provides accuracy in speech recognition and maintains context to satisfy the customers. To hire an expert for different languages demands a massive investment, but chatbots can solve this problem analyzing the language of the customer.
Except for chatbots, cloud-based CRM can manage conversation providing a proper response to the customer. Vocalcom is a cloud-based contact center software which is a rich solution for customer engagement at an affordable price. This competitive era demands an amalgamation of chatbots and cloud contact centers. But, to international companies, chatbots are more useful because they deal with a huge number of customers across the world and chatbots can facilitate the whole process of conversation. In case of heavy traffic, cloud-based contact centers may fail to address the demands of the customers and to provide personalized service. The future of customer service lies in the hands of AI-based technologies, which not only help provide a fast solution to the queries of customers but also meet their demands effectively.