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Evolve IP's unique offering allows enterprises to provide their contact center agents with a completely-featured omnichannel contact center that is integrated with Microsoft Teams.
FREMONT, CA: Evolve IP, the world's leading provider of Work Anywhere solutions, has declared that its Microsoft Teams integrated omnichannel contact center, a cornerstone of the company's Work Anywhere platform, was featured in Frost & Sullivan's Guide to Evaluating Communications and Collaboration Vendors. Evolve IP has also been recognized in Gartner's 2020 Magic Quadrant for Contact Center as a Service and Critical Capabilities for Contact Center as a Service for its Evolve Contact Suite CCaaS solution.
Evolve IP's unique offering allows enterprises to provide their contact center agents with a completely-featured omnichannel contact center that is integrated with Microsoft Teams. The integrated solution uses Microsoft Teams direct routing and Cisco VoIP, and provides market-leading contact center capabilities, sophisticated business tools like AI natural language speech processing, and Microsoft Teams features, all on any internet-enabled device.
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"Microsoft Teams direct routing is an incredibly powerful tool for enterprise businesses but it doesn't come with an enterprise-class contact center solution 'out of the box'", stated Scott Kinka, Chief Strategy and Innovation Officer at Evolve IP. "Evolve IP's contact center solution, which natively integrates with Microsoft Teams direct routing provides our customers with two primary advantages. One, it delivers powerful omnichannel features that drive a great customer experience. Two, by delivering a unified Teams and contact center instance, agents stay connected with the rest of the business and can collaborate with other employees no matter where they are working or what devices they are working on."
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