Customer engagement platform Narvar Bags $30 Million

By StartUp City | Wednesday, October 03, 2018

A San Francisco, CA-based customer loyalty and engagement company Narvar raised $30M in Series C funding led by Accel, with participation from existing investors Battery Ventures and new investors Salesforce Ventures and Scale Venture Partners. In conjunction with the financing, Ryan Sweeney, a partner at Accel, will join Narvar’s board. Since its founding in 2012, it has raised a total of $64 Million.

The company intends to use the funds to continue developing products while investing in international growth.

Led by Amit Sharma, founder, and CEO, Narvar provides a SaaS-based post-purchase customer engagement platform to more than 500 global retailers, including Patagonia, Gap, Levi’s, TUMI and Sephora. The solution includes delivery tracking analytics, delivery notifications, returns management, feedback collection and timely customer communications.

The company has served nearly 5 billion customer interactions across 38 countries and 50 languages. In the last 12 months, Narvar has doubled revenue and employee headcount and added more than 100 brands, including Costco and Lululemon, to its customer list. It has also expanded its global presence into APAC and EMEA — opening a London office and making its first leadership hires in Germany.