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Customer care and sales agents utilize the ASAPP platform to know what to say and what the right action to take, in real-time, as the customer conversation transpires via phone calls and digital messages
Fremont, CA: ASAPP, the Artificial Intelligence research-driven company, completed its Series B round of financing bringing the total raised fund to date to $260 million. Participation in the Series B round saw legendary Silicon valley veterans John Doerr, John Chambers, Dave Strohm, and Joe Tucci, along with respected institutions Emergence Capital, March Capital Partners, Euclidean Capital, Telstra Ventures, HOF Capital, and Vast Ventures.
"ASAPP builds AI-Native products to solve problems of massive scale and systemic inefficiency. We are thrilled and grateful for this latest investment, which allows ASAPP to continue scaling and meeting the extraordinary demands large enterprises are facing as a result of the global pandemic. Many organizations are experiencing historically high levels of customer interactions at a time when their capacity to support is at an all-time low. By augmenting agents who are on the frontlines, ASAPP enables them to be vastly more efficient and productive, realizing significant savings while delighting customers." said Founder and CEO Gustavo Sapoznik. "Our current focus is in solving customer experience challenges faced by large enterprises, which for decades has been addressed by attempting to deflect customer calls, and has resulted in poor experiences, frustration, and massive amounts of money being spent on this problem. Our approach to cost savings is radically different and focuses on building state-of-the-art capabilities to make agents better and empower them by augmenting and automating their workflows," said Sapoznik.
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"ASAPP has created an all-in, AI-Native platform which delivers significant savings and superior customer experience," said investor and ASAPP board member John Doerr. "Gustavo's world-class team is creating audacious partnerships with large, forward-thinking enterprises. We're excited to be part of the team by backing ASAPP's vision."
Customer care and sales agents utilize the ASAPP platform to know what to say and what the right action to take, in real-time, as the customer conversation transpires via phone calls and digital messages. ASAPP's ML models are continually learning and predicting from every customer interaction that takes place, effectively turning all the agents into the best without the requirement of manual programming or extensive training. Many of the world's largest companies in telecom, financial services, and travel have experienced dramatic improvements to both efficiency and effectiveness in how the agents hired to serve customers at present.
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