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Sparkcentral: Boosting Customer Services through Digital Messaging

Sparkcentral: Boosting Customer Services through Digital Messaging

Joe Gagnon, CEO,Sparkcentral

The Emerging Role of AI and Machine Learning in the Enterprise

The Emerging Role of AI and Machine Learning in the Enterprise

Martin Longo, CTO, TeleTech Growth Services

Managing Customer Care in an Era of Digital Transformation

Managing Customer Care in an Era of Digital Transformation

Alpa Shah, Global VP of Digital Transformation, Frost & Sullivan

IoT-Brand-Building Opportunity for Customer Service Organizations

Michael Ringman, CIO, TELUS International

The Future of Customer Service with AI-based Chatbots

The Future of Customer Service with...

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virtual assistant

Wearables are Driving the Internet of People

Wearables are Driving the Internet of...

Brett Shockley, SVP and CTO, Avaya

Announcing by Talkdesk, A Conversational Assistant

Announcing by Talkdesk, A...

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Customer Experience

Data Security

AI and ML to Uplift Customer Service

AI and ML to Uplift Customer Service

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Customer Experience

Quality Management

Invoca Raises USD 56 Million To Accelerate Product Development

Invoca Raises USD 56 Million To Accelerate Product Development

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Artificial Intelligence

Contact Centers Taking AI Beyond Discussions

Contact Centers Taking AI Beyond Discussions

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Customer Experience

Artificial Intelligence

Rancher Labs Bags $40 Million to Expand Kubernetes Everywhere Strategy

Rancher Labs Bags $40 Million to Expand Kubernetes Everywhere Strategy

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Fintech

Microsoft

TechSee Secures $30M from Series C Investment Round

TechSee Secures $30M from Series C Investment Round

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Customer Experience