San Francisco - Sparkcentral, the leading enterprise messaging customer service platform company, today announced that it was named a Finalist in the contact center solution category in the 13th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers.
The Gold, Silver, and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, Nevada. More than 600 professionals from across the globe are expected to attend.
More than 2,700 nominations from organizations of all sizes and in virtually every industry, in 45 nations, were evaluated in this year's competition. Finalists were determined by the average scores of more than 150 professionals worldwide, working in seven specialized judging committees. Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.
Founded in 2012, Sparkcentral was one of the first vendors to offer an enterprise-grade tool for managing customer care conversations on social media as well as live chat and messaging channels. Sparkcentral helps customer support teams manage large volumes of digital messaging inquiries in a streamlined and efficient manner. Sparkcentral's premier blend of traditional social channels with more modern messaging apps, in-web/in-app live messaging as well as SMS not only increases customer satisfaction (CSAT) but also cuts contact center costs by 30 percent.
"The 2019 judges were very impressed by the caliber of this year's nominations, which set another record for this competition. The quality of the accomplishments outlined in every Finalist nomination was remarkable," said Michael Gallagher, president and founder of the Stevie Awards. "We look forward to announcing the Gold, Silver, and Bronze Stevie Award placements in Las Vegas next month."
"We are honored to be recognized as one of the top contact center solutions by the Stevie® Awards," says Joe Gagnon, CEO of Sparkcentral. "Sparkcentral exists to open a digital channel of communication between customers and businesses through whatever messaging approach they prefer. Our goal is to help empower businesses with the tools they need to communicate with their audience in a technology-driven world, on the consumer's terms."
Companies like JetBlue, Nordstrom, Zappos, Netflix and Western Union are already reaping the rewards of being able to address consumers' concerns in a fast, secure, scalable manner. Sparkcentral has also won the 2016 and 2017 CODiE awards for social care as well as the "High Performer" badge by software review portal G2 Crowd four times in a row in 2018.