Ever since its launching in 2008 the company has been expanding its products for customers with applications like VoIP, iPAD app and Twitter Integration.
The company will now be rebuilt with a new set of features like tabs, instant results, multi- channel support and API. Apart from this an application framework to enhance customer interaction with scalability and automation will also be provided, increasing its functionality with other systems, internal and third party. This will also help integrate it with other business critical applications. Apps can be browsed and installed by customers from a central marketplace. They can also be built and shared on the marketplace or kept private by the customers with the use of Zendesk’s API. The apps are all free.
Apart from this new customer service, tools of different methods will be created providing companies new ways to keep in touch with customers.
This series D funding round had as its participants, companies like Goldman Sachs, Silicon Valley Bank, GGV Capital and Index ventures. It was also backed by Matrix Partners, Benchmark Capital and Charles River Ventures.
With current offices in Copenhagen, Australia and London, the company will soon expand globally with offices in other locations as reported by Zendesk’s PR Jeff Wiss. The funding will also be used in building the company’s staff and innovative technology.
The company is thus the leader for mobile support , however this does not leave it free from fierce competition in the market with competing companies like UserVoice, Getsatisfaction including other startups like Freshdesk and Helpmint.