Bengaluru: Cloud based Contact Center as a Service (CCaaS) platform, Spoken Communication raises $28.8 million in its Series D round of funding led by Menlo Park-based Riverwood Capital along with participation from Seattle-based Ignition Partners. The fund will be utilized to extend its global marketing and sales capabilities. As per the report, the company had initially raised a fund of about $5.95 million followed by $11.5 million in Series B and $7 million in Series C. The latest funding round brings the company’s total funding to $54 million.
Incorporated in 2005 by Howard Lee and Gilad Odinak, Spoken Communications provides telecom cloud infrastructure as a service to contact centers to provide a path to a better technological future, while saving costs and improving the customer experience. The CCaaS cloud platform possesses an ability to enable 99.99 percent consistency and confidentiality for comprehensive security. Today, the firm likewise claims to support more than 20 million contact centre minutes per month.
Speaking about the funding, Howard Lee, CEO, Spoken Communication, says, “Our goal is to provide organizations the tools they need to provide a better, more personalized customer experience. The big secret is that if you’ve called in to a wireless provider lately, you’ve probably already experienced the Spoken cloud platform. This latest funding round will help further grow our sales and marketing efforts so that we’re not such a big secret anymore”.
Chris Varelas, Founding Partner, Riverwood Capital, says, “Riverwood Capital focuses on working with outstanding innovators to build category leading companies, and we see Spoken as strategically positioned to dominate the cloud call center market. I’ve seen firsthand the market traction and growth potential of this company and this financing is a strong vote of confidence in Spoken’s ability to significantly change the way businesses view and deploy customer care services”.