Bengaluru: Ameyo, a Gurgaon based contact centre service provider, raises $5 million in Series A funding from Forum Synergies PE Fund Managers through its IKMF-I fund. Zanskar Advisors was the sole financial advisor in this transaction. As a part of this deal, Samir Inamdar, Managing Director and CEO of Forum Synergies will join the company board. The company will utilize the funds to expand its operations into the U.S. market and for platform-related investments. It is also planning to improve its independent service vendor (ISV) relations.
Founded in 2003 by IIT-Guwahati trio of Bishal Lachhiramka, Sachin Bhatia and Nayan Jain, Ameyo (operated by Drishti Soft Solutions Pvt. Ltd.), Ameyo is a one-stop software based communication solution that keeps track of the contact center interactions. The IP-based software also allows the users to have a customized interaction with every customer across multiple channels, thereby helping them to offer a quality customer experience.
Curently, the company has a workforce of about 300 staff and claims to have over 1,600 customers in 40 countries who have more than 1 billion interactions each day. Its customer database includes leading companies like Ola Cabs, Flipkart, Jabong, Bankbazaar, Tiny Owl, Mphasis and Chase Bank among others.