Bangalore: A provider for SaaS based customer support platform for enterprises, Freshdesk Inc. raises $50 million in Series E round of funding led by Tiger Global along with its existing investors Accel Partners and Google Capital. The fund will be utilized in enhancing product offerings for Freshdesk and Freshservice support platforms. It will also be used to expand the existing team by upgrading hires in San Francisco, London and Sydney along with growing R&D team. Recently, the company had raised $31 million in Series D round led by the same investors.
Founded in 2010 by Mathrubootham and Shan Krishnasamy – two industry wizards – Freshdesk is a cloud based customer support platform which aims to facilitate all the companies to provide great customer service. The company provides email and website integration customer support through channels like Twitter and Facebook. The platform currently is rubbing shoulders with eminent names like California-headquartered Zendesk Inc and Salesforce.com which offer customer service tools aimed at SMBs and larger enterprises.
Today, the company is claimed to have doubled its customer base to 40,000 and it has launched its cloud based internal support system – Freshservice – that endeavors to mid-sized enterprises to manage their IT service desk on the cloud. It has also launched its integrated telephony feature called Freshfone which allows staff to handle telephone based queries through its unified service. Its clients include 3M, Honda, University of Pennsylvania, The Atlantic, Petronas and Hugo Boss.