Bengaluru: AnswerDash, a Seattle-based Q&A platform, announces that it has raised $2.9 million in a seed funding round led by its existing investor Voyager Capital. The freshly raised capital will enable the company to expand its sales & marketing teams to accelerate its business growth and improve its SaaS product offerings. Prior to this, the company had raised $2.5 million Series A funding from Voyager Capital, WRF Capital, Geoff Entress, Summit Capital and W Fund in December 2013.
Speaking about the new fundraising, Dr. William Colleran, CEO, AnswerDash, says, “At AnswerDash, we’re revolutionizing how businesses support their customers online. Our website self-service product enables companies to cut customer support costs in half while increasing customer satisfaction. Savings like that are almost unheard of. This funding will greatly accelerate our growth, and we appreciate all of our investors for their support and vote of confidence in our company”.
“AnswerDash has created a new category of self-service help that can deliver significant value to any company with a web or mobile presence by dramatically reducing customer support costs and increasing sales conversion rates. We’re very excited by AnswerDash’s prospects because they have a unique and compelling value proposition, a first-mover advantage in a huge, untapped market and the powerful economics of a SaaS business model,” comments Bill McAleer, Partner, Voyager Capital.
Headquartered in Seattle, AnswerDash is the contrivance of two Carnegie Mellon University graduates – Andy Ko and Jacob Wobbrock – who founded the company in 2012. Crowned as a ‘2015 Cool Vendor’ by Gartner, it serves as a Q&A platform that assists the customers of various businesses, thereby reducing support costs and revealing customer needs. Powered by innovative SaaS offerings, the company acts as a bridge between the customers and the necessary help they need by providing instant self-service answers.