Bangalore: Akosha, a company that addresses customer complaints online and resolves the quandaries connecting directly to the brands, has launched a mobile app – Helpchat that avails in solving troubles that occur in daily life, thus bringing a cessation to the hazardous life.
Helpchat is the personal digital assistant who will do what you require – booking a ticket, lodging a complaint at your accommodation provider, book a laundry and many more. Competing with Haptik, LookUp and HeyBiz, this app solves 30,000 queries a day with an average replication time of three minutes through 600 plus chat experts available 7 AM to 2 AM.
“We’re here to culminate the most sizably voluminous battle of our quotidian lives—the one against tasks. We commenced as a complaint platform, but as more people commenced utilizing our accommodation, the nature of queries transmuted and we realized that people were seeking all kinds of help,” explicates Ankur Singla, CEO & Founder, HelpChat.
To fine-tune issues that transpire in daily life, Akosha entered into a discussion with advertising agencies Ogilvy & Mather and Open Design. With the advantage of the duo, Akosha emerged with the innovative, but simple interface of the app and put it on the table.
Kali Charan Shukla, the head of the brand strategy at HelpChat, verbally expresses, “We live in a world perplexed by information and cull, where every little task demands time and attention. We wanted to position HelpChat as a puissance implement in the hands of the people - one that amplifies their ability to get things done. Our promise: Do more, by doing less”.
To avail resolving customer question, HelpChat handles the customer responses through a Chatbot which solves more than 25 percent of the queries and this app is withal utilizing NLP/AI to automate the answers. This availing hand of daily life HelpChat has joined hands with astronomically immense brands which include Aircel, Voltas, Eureka Forbes, MakeMyTrip, BookMyShow, Oyo Rooms, HDFC Life and Spice Mobiles along with a few local grocery, fitness, laundry and local shops to facilitate the life. To fortify the arsenal of service queries and technical platform, HelpChat (then Akosha) raised Rs.100 crores from Sequoia Capital two months ago.